Practice Policies & Privacy.
Appointments & Consultation Forms
Please ensure all new client forms are completed and submitted at least 24 hours prior to your appointment where possible. This allows adequate time to review your case history before your consultation.
Forms not returned within this timeframe may result in your appointment being rescheduled. Exceptions may be made for last-minute bookings.
Cancellation Policy
If you are unable to attend your appointment, please provide a minimum of 24 hours’ notice so the appointment can be offered to another client.
The following cancellation fees apply:
Cancellations within 24 hours of your appointment may incur a $50 cancellation fee
Cancellations within 2 hours of the appointment time, or failure to attend, may incur the full consultation fee
Thank you for respecting both practitioner preparation time and appointment availability for other clients.
Payment Policy
Initial and follow-up consultations are payable in full on the day of your appointment via EFTPOS or cash unless otherwise arranged.
Packages, online programs, or prepaid services must be paid at the time of booking.
Communication Between Appointments
To ensure all clients receive dedicated clinical support and timely care, most practitioner communication occurs during scheduled consultations.
Brief email or messaging support may be appropriate for simple or urgent matters, including:
clarification regarding your treatment plan or notes
difficulty organising recommended testing
suspected adverse reactions to supplements or treatment
issues accessing practitioner-only supplements or dispensary products
A follow-up consultation is recommended when:
you would like pathology or test results reviewed
you would like advice regarding new supplements, products, or treatments
your prescription or treatment plan requires updating
there have been significant changes to your symptoms or health status
you require ongoing clinical guidance or adjustments to your treatment plan
This helps ensure your care remains safe, personalised, and clinically appropriate.
Telehealth Consultations
Telehealth consultations are conducted via secure online platforms where possible. While reasonable steps are taken to protect your privacy and personal information, electronic communication and online platforms may carry some inherent security risks.
By participating in telehealth consultations or electronic communication, you acknowledge and accept these risks.
Medical Disclaimer
All content provided on this website, social media platforms, downloadable resources, newsletters, or within consultations is intended for educational and informational purposes only.
Information provided by Lauren Howe, naturopath and nutritionist, is not intended to replace medical advice, diagnosis, or treatment from a medical doctor or other qualified healthcare professional.
Always seek the guidance of your doctor or qualified healthcare practitioner regarding any medical condition, symptoms, or concerns. Never disregard professional medical advice or delay seeking treatment because of information obtained from this website or associated content.
If you believe you may be experiencing a medical emergency, contact your doctor, attend your nearest hospital emergency department, or call 000 immediately.
Any supplements or products recommended are intended to support general health and wellbeing and are not intended to diagnose, treat, cure, or prevent disease.
Reliance on any information provided through this website or associated platforms is at your own discretion and risk.
Privacy Policy
Lauren Howe (ABN 14 367 534 396) is committed to protecting your privacy and managing your personal information in accordance with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).
By using this website or engaging in services provided by Lauren Howe, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.
Collection of Personal Information
Personal information collected may include:
name and date of birth
contact information including email address and phone number
health history, symptoms, medications, supplements, pathology results, and lifestyle information
appointment and payment information
correspondence submitted via email, website forms, or social media platforms
This information may be collected through:
consultation and intake forms
online bookings
website enquiries
email or social media communication
purchases of products or services
Personal information is collected for the purpose of providing naturopathic and nutrition services, maintaining clinical records, communicating with clients, and improving services.
Sensitive Health Information
Health information is considered sensitive information under Australian privacy legislation.
Sensitive information will only be collected, used, or disclosed:
for the purpose it was collected
with your consent
where required or authorised by law
Website Cookies
This website may use cookies and analytics tools to improve website functionality and user experience.
Cookies do not typically identify you personally but may collect general website usage information. Most web browsers automatically accept cookies; however, you may choose to disable cookies within your browser settings.
Disclosure of Personal Information
Personal information may be disclosed:
where consent has been provided
to third-party service providers involved in practice administration or secure software systems
where required or authorised by law
Reasonable steps are taken to ensure any third-party providers used maintain appropriate privacy and security standards.
Data Storage & Security
Reasonable physical, electronic, and administrative safeguards are used to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Client information may be stored securely using cloud-based practice management systems and communication platforms.
While all reasonable efforts are made to maintain secure systems, no method of electronic communication or online storage can be guaranteed as completely secure.
Clinical records are retained in accordance with legal and professional obligations.
Access to Your Information
You may request access to personal information held about you and request corrections where appropriate.
Requests for access or updates to your information can be made in writing via email.
Reasonable identification may be required before releasing personal information.
Updates to This Policy
This policy may be updated periodically to reflect changes in legislation, business practices, or services.
The most current version will always be available on this website.
Contact
For privacy-related enquiries, please contact:
Lauren Howe Naturopath & Nutritionist info@laurenhowe.com.au
Last updated: May 2026